Privacy Policy

Effective

February - 2026

View :

1. Introduction

This Privacy Policy sets out how SunLife HealthCare Pvt Ltd ("SunLife", "we", "us", or "our") collects, uses, and protects any information that you provide when you use our website (www.sunlifehealthcare.com) or engage with our home healthcare services.

We are committed to ensuring your privacy is protected and that all personal and medical information is handled with the utmost care, confidentiality, and in compliance with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDPA).

We may update this policy from time to time. Please review this page periodically to stay informed of any changes.

2. Information We Collect

We may collect the following types of information:

Full name, age, and gender
Contact details including email address, phone number, and home address
Demographic information such as location, preferences, and interests
Medical history, health conditions, and health data are strictly required to provide home healthcare services
Emergency contact information
Payment and billing information
Feedback, survey responses, and service-related communications
We may collect and process personal and medical information of minors strictly for the purpose of providing healthcare services.
Such data will only be collected with the consent of a parent or legal guardian.
We do not knowingly collect personal data from children for marketing or non-essential purposes.

3. How We Use Your Information

We use the information collected for the following purposes:

To provide, personalize, and improve our home healthcare services
To maintain internal records and secure storage of patient and demographic data
To assign appropriate caregivers and healthcare professionals based on your needs
To contact you regarding appointments, care updates, or service changes
To send periodic communications about new services, health tips, or special offers (only with your consent)
We process personal data based on consent, legal obligations, and legitimate uses such as the provision of healthcare services.
To conduct quality assurance checks and gather feedback to improve our services
To comply with applicable legal and regulatory obligations

We process personal and sensitive data based on the following lawful grounds:

Your explicit consent for the collection and use of personal and health-related information
Performance of a contract, including the provision of home healthcare services requested by you
Compliance with applicable legal and regulatory obligations
Legitimate uses, including internal administration, service improvement, and ensuring continuity of care

Where consent is the basis of processing, you have the right to withdraw your consent at any time, subject to legal or contractual restrictions.

4. Data Security

We are committed to ensuring your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and protect the information we collect, both online and offline.

All protected health information (PHI) is handled with strict confidentiality
Access to personal and medical data is restricted to authorized personnel only
We use secure systems and encryption protocols to protect data during transmission and storage
Our caregivers and staff are trained on data privacy and confidentiality obligations

Despite these measures, no system is completely immune to security risks. We encourage you to contact us immediately if you suspect any unauthorized access to your information.

In the event of a data breach involving your personal or medical information, we will take immediate steps to assess, contain, and mitigate the impact of such breach.

Where required under applicable law, we will notify affected individuals and relevant regulatory authorities within the prescribed timelines.

We maintain an internal incident response mechanism to handle such events and minimize potential harm.

5. Cookies

Our website uses cookies — small files placed on your device — to improve your browsing experience. Cookies help us understand how visitors use our website, remember your preferences, and tailor content to your interests.

We use analytical cookies to track page visits and improve website performance
We do not use cookies to collect sensitive personal or medical information
You may choose to disable cookies through your browser settings; however, some website features may not function properly as a result

6. Sharing of Information

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

With healthcare professionals and caregivers assigned to your care, strictly on a need-to-know basis
With trusted service providers who assist us in operating our website or services, subject to confidentiality agreements
When required by law, court order, or regulatory authority

With your explicit written consent

7. Links to Third-Party Websites

Our website may contain links to external websites for your convenience. Please note that once you leave our site, we have no control over the privacy practices of those third-party websites. We encourage you to review the privacy policies of any external sites you visit.

8. Your Rights & Controlling Your Information

You have the following rights regarding your personal information:

Right to access: You may request a copy of the personal information we hold about you
Right to correction: You may request that we correct any inaccurate or incomplete information
Right to withdrawal of consent: You may withdraw consent for marketing communications at any time
Right to erasure: Subject to legal obligations, you may request deletion of your personal data

To exercise any of these rights, please get in touch with us using the details provided below. We will respond to all requests within a reasonable timeframe.

9. Retention of Data

If you have any questions, concerns, or requests regarding this Privacy Policy or the information we hold about you, please contact us at: